Frequently Asked Questions
Where does PawNellya ship?
We serve customers in the United States, Europe, and selected Asian markets when the product and delivery method are available at checkout.
Which currency will I see?
Shopify can display prices in the local currency supported for your market. The final currency and amount are confirmed at checkout.
Will I receive tracking?
When tracking is available, it is provided after your order has been fulfilled.
Can I change my shipping address?
Contact us as soon as possible. Once fulfillment has started, an address change may no longer be possible.
How do personalized products work?
Enter personalization details exactly as you want them submitted. Check names, phone numbers, photos, and spelling carefully before ordering because personalized production can begin quickly.
How do I choose the correct size?
Use the size guidance on the relevant product page and measure your pet before ordering. For wearable products, measurements are more reliable than breed alone.
What if I need to return something?
Please review our Refund Policy for the conditions that apply to returns and refunds. Personalized items may be subject to different conditions where permitted by applicable law.